wM
wendy M
1 reviews | Active since Oct 2018
16 Dec 2018, 10:24
Horrible Customer Care
I have never ever experienced such tedious, ridiculous online upgrade, cancellation and bad customer service from Vodacom. I wish MTN or CellC even Telkom can also build tower in my area so I can port to them, maybe their customer care will be way much better. This online upgrade from Vodacom was the worse customer care i received.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
16 Dec 2018, 12:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Dec 2018, 12:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
17 Dec 2018, 12:38Good Day,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization
As discussed, kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
______________________________________
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization
As discussed, kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
______________________________________
Vodacom's reply17 Dec 2018, 12:38
Official
Good Day,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization
As discussed, kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
______________________________________
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization
As discussed, kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
______________________________________