Horrible consultants

Just spoke to a consultant by the name of Nonhlanhla who was pathetic for a consultant. I'm ready to make payment towards my account and instead of listening to what I have to say first she chooses to interupt me. Insists to transfer me to a department that is closed today then when I get transferred back and told her I knew that her reply is "You should have told me" Still refused to help me yet I spoke to a wonderful consultant before her who told me what I needed to do. I just have 1 question to follow up on and this agent is hostile so early In the morning. Consultants like this are what makes people change networks. Am I, the customer supposed to tell someone I need help from something she should have already known? Going to use this as my reason for not making payment this week. To get such bad service so early In the morning is pathetic. Vodacom, Kindly listen to that recording( ********** 039) and I expect a call back from that horrible agent with an apology.