Horrible client service

Vodacom lately has bad everything, from network to billing to contact center

I have a contract with them for two devices however I am being charged additional insurance that they decided to add on their own without my consent. I called vodacom 9n two occasions, from having to hold over 15 minutes to eventually getting a Smalen agent who sounds like they have no care or whatsoever to assist in the query.

I cannot be waiting for days for this matter to be resolved while it had nothing to do with me. Can I juat get this correct ASAP.