Horrible client service

I wrote a review about vodacom not assisting me with my handover status for more that 3 months they rep**** Saturday saying a consultant will be in touch and it's been 4 days still no contact I feel vodacom really needs to lose their license as a network provide and should liquidated as there is no client service or urgency towards clients needs they quick to double deduct and wany their money but no urgency when coming to assisting their clients to the best of their ability I will be taking my case up with the ombudsman as I have sufficient evidence against them and given them more than 3 months to sort my issue out of which no request was even put in when I requested their assistance