ZM
Zimbili M
1 reviews | Active since Oct 2017
19 Nov 2024, 15:23
Horrible
I lodged a complaint with Helo Peter regarding being declined for no reason when I app**** for a cellphone contract. I received a call form an agent and was asked to send through documents which I did. Then received an sms that the my ticket has been closed without any communication. When I try to ask for an update I get autoreply from TOBI which is not helpful. Not sure what to make of this treatment I have received.EC-1U
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
20 Nov 2024, 08:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Nov 2024, 08:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
ZM
Zimbili M's updateReviewer Update
21 Nov 2024, 11:32I have responded to the e-mail again and again ...still no feedback
ZM
Zimbili M's update21 Nov 2024, 11:32
Reviewer Update
I have responded to the e-mail again and again ...still no feedback
ZM
Zimbili M's updateReviewer Update
25 Nov 2024, 11:37Good morning
I received a call last week Friday from an agent informing that my documents were received, however they had to resubmit my application because they had a technical error when they submitted the first time. Still no feedback and it's been 2 weeks now.
I received a call last week Friday from an agent informing that my documents were received, however they had to resubmit my application because they had a technical error when they submitted the first time. Still no feedback and it's been 2 weeks now.
ZM
Zimbili M's update25 Nov 2024, 11:37
Reviewer Update
Good morning
I received a call last week Friday from an agent informing that my documents were received, however they had to resubmit my application because they had a technical error when they submitted the first time. Still no feedback and it's been 2 weeks now.
I received a call last week Friday from an agent informing that my documents were received, however they had to resubmit my application because they had a technical error when they submitted the first time. Still no feedback and it's been 2 weeks now.
ZM
Zimbili M's updateReviewer Update
27 Nov 2024, 12:05I have had to resubmit my documents, and no one has bothered to call. Even when I follow up on e-mail requesting for feedback,....No one responds.
ZM
Zimbili M's update27 Nov 2024, 12:05
Reviewer Update
I have had to resubmit my documents, and no one has bothered to call. Even when I follow up on e-mail requesting for feedback,....No one responds.