Horrible carrier, essentially ****** me of funds twice. This time around not even a tax invoice was sufficient to prove the purchase was made successfully.

I’m absolutely sick of them by this point. For the second time now, I’ve had an amount come off my card with no reflection of whatever balance I purchased. This time around I actually managed to grab the tax invoice as the payment didn’t even have any weird delays or anything. It was a smooth transaction with no errors whatsoever. Honestly can’t understand this.

Speaking to their support staff means absolutely nothing. I tried going to their Twitter support because I couldn’t seem to get on the phone with a real human. I keep telling them over and over that I have the tax invoice, and I kept having to play their stupid games asking me for random screenshots of stupid **** such as payment SMS notifications. Eventually it seems that after all my stupid efforts having to verify that I’m the SIM owner and after I satisfied them with regards to me actually have made the purchase that all was done.

Next thing I know their stupid support staff member is trying to get me to email in a bank statement for a transaction that literally occurred earlier today, thereby I don’t have a bank statement that encompasses today’s date (Nedbank things). I do however show them that the other staff member or whatever, seemed to be happy with my evidence from my banking app, as well as the tax invoice that I literally showed them.

What the hell is the point of a tax invoice if your company doesn’t deem it as sufficient proof of payment? Like are you ****ing serious guys? You guys are not as bad as CellC with the crazy contract stuff they pulled with us in 2***, but you guys are certainly up there. **** carrier with absolutely *********** staff, a stupid automated voice assistant that doesn’t work, and you can’t even head to a physical branch to get this sort of query rectified.