KM
Kaya M
1 reviews | Active since Feb 2023
16 Feb 2023, 10:39
Horrible cancellation services.
I've has a horrible experience with Vodacom whom keep pestering me for unpaid contract although I have cancelled long ago. This was resolved last month yet this month same thing. This has greatly impacted my credit score over the last three months due to non payment. I have never missed a single payment to my creditors. I do not know what to do any more.
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Replies (2)
Vodacom's replyOfficial
16 Feb 2023, 12:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Feb 2023, 12:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
20 Feb 2023, 13:05 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have reviewed the account and shows the contract has been cancelled however the account is not settled. With regards to the payment you advised was payment on the 29-11-2022 via EFT, please forward the proof of payment to *** and contact our Accounts Team on *** to confirm if it has been received. Regards Consumer Website Team
Vodacom's reply20 Feb 2023, 13:05
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have reviewed the account and shows the contract has been cancelled however the account is not settled. With regards to the payment you advised was payment on the 29-11-2022 via EFT, please forward the proof of payment to *** and contact our Accounts Team on *** to confirm if it has been received. Regards Consumer Website Team