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MOHAMMED V

1 reviews | Active since Jun 2010

18 Mar 2024, 16:13

Horrible cancellation experience AGAIN

In January this year I gave notice to cancel my Vodacom contract. I was told that I will receive a sms and email to confirm my cancellation.

I did not receive any sms or email. A week later I called again and this time I received an email confirming the cancellation. My last debit order will be at the end of February 2024.

I went to a Vodacom store to see if the cancellation is loaded and I was told by the store that my account is with Pre-legal. I have never missed any debit order. I have been with Vodacom for 6 years and have never had even 1 reversal or rejection.

I want my name cleared and I will never do business with Vodacom ever again. This is the second time I am having an issue when trying to cancel.

0
Replies (3)
Vodacom
Vodacom's reply19 Mar 2024, 08:00
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

MV
MOHAMMED V's update20 Mar 2024, 10:56
Reviewer Update
Thank you for the reply, I want to know what was the reason that my ITC was effected? Like I earlier explained, I have never missed any payments so why was my ITC changed? This has adverse effects on my credit score so I want a proper reason for this.
MV
MOHAMMED V's update20 Mar 2024, 11:03
Reviewer Update
If I did not go to Vodacom I would have never know that I was on Pre-legal. How many other customers are you'll doing this to. I think everyone on Vodacom should go to their closest store and check that they are not also listed as Pre legal.