Horrible call center service and no resolution to problem!

There is nothing more annoying than a rude call center agent. Tinyiko whatever her surname is was plain rude and unhelpful. I a couple of minutes ago call the vodacom customer helpline to find out what is happening with my airtime this month. I take my time explaining that on the 31st of January I bought airtime wort R200 before I could even finish she interjected asking when, clearly she has not been listening to a single word i had said. I she goes on to tell me that that i got my allocation this morning. There is no record of me buying airtime. I mean how is that possible. You know it's frustrating talking to such people cause you never get your answers answered and you never get to know what happened. This really reminds me of why i stopped using vodacom before and went to the competitor. Please teach your staff some customer care and service delivery. I still don't have any answers as to my allocation for the month. I honestly can't wait for this contract to end.