Horrible call center service . Absolutely disgusted.

I placed an order for Fibre where Vodacom had to issue an interim router. 2 orders were placed in error from their side. 1 incomplete router was delivered on the 25th and when I called the help desk they advised that another router was delivered on the 26th but to an incorrect address by Ram couriers. It's been 5 days now of constant follow ups and being placed on hold by consults for more than 45mins anoly to have the call dropped , call backs promised and about 10 different consultants every time I call. @vodacom, train your call center staff to see a query through and not leave you hanging with no reference number, customers should be able to deal with one person until a particular query is resolved. I have been with vodacom for 10 years and this experience has left a sour taste in my mouth.