1 reviews | Active since Mar 2017

24 Mar 2017, 11:36

Horrible bad service!!!!!!!!!!!!

<p>Handed in a Phone 21 January 2017 - to this day still no joy in getting the phone fixed! Shocking responce and service. Vodacom Brooklyn Mall you are terrible!</p>

0
Replies (3)
Vodacom
Vodacom's reply24 Mar 2017, 12:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 Mar 2017, 10:35
Official

Dear Client

We escalated the matter to the Regional Office for further investigation and feedback.

Kind regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply30 Mar 2017, 16:33
Official

Dear Client

The Insurance Team confirmed that the claim was approved and repairs is attending to the matter. Updates will be provided.

Once again, we would like to apologise for any inconvenience caused.

Kind regards

Vodacom Consumer Website Team