1 reviews | Active since Jul 2016

07 Jul 2016, 10:42

Horrible Attitude and no help

<p>I am not impressed with the Vodacom in Somerset Mall the one on Pick n Pay's side. I have done a insurance claim, which went without a problem. Received my phone no problem. When i got home i was surprised by the fact that my sim card does not fit in this phone. I was not told or asked if it is needed to do a sim swap... I went into the store today and was just rudly answered that they can not help me as they are off line, they did not even get up from where they where sitting. very rude and the attitude i was getting was absalutly disgusting... and i was told i should have known that i needed a new simcard....(i was shocked how rude and no manners i was answered). No one tried to even help me.....So i went to CELLUCITY... and SURPRIZE SURPRIZE.... they where able to help me.... I am so angry at the way i was treated!!!</p>

0
Replies (3)
Vodacom
Vodacom's reply07 Jul 2016, 10:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update08 Jul 2016, 09:05
Reviewer Update

no one has contacted me as yet.... no surpize there... i even rated vodacom 0 and no one even phoned to ask why ..

's update13 Jul 2016, 14:06
Reviewer Update

Vodacom!!!! NO ONE HAS PHONED OR EVEN TRIED TO.SORT THIS OUT... MAYBE I SHOULD TAKE MY BUSINESS ELSWHERE AND TELL EVERYONE TO I KNOW TO DO THE SAME....... DISGUSTED I VODACOM