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Eezy E
1 reviews | Active since Mar 2012
17 Jun 2021, 08:47
Horrible and unstable fibre provider that cannot sort out connectivity issues
I have now complained on more than several occasions about Vodacom Fibre.
1. I am paying for a 20MB line yet everyday I do a speed test and pick up 10mb or 13 at most 2. The connectivity is extremely poor, the line keeps dropping and is not uninterrupted like a true fibre account is supposed to be. 3. every time I write to them they just close my incidents and do not come back to me with feedback at all. 4. This is my last request for you to please sort out the internet issues and stop charging me until you can offer me the service that I am paying for
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Vodacom's replyOfficial
17 Jun 2021, 08:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Jun 2021, 08:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Eezy E's updateReviewer Update
17 Jun 2021, 10:22Same old copy and paste response, a consultant has been contacting me since December 2020 to look into my issues. It is June and I am still waiting. Still experiencing poor connectivity and still being charged for a line I can barely use.
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Eezy E's update17 Jun 2021, 10:22
Reviewer Update
Same old copy and paste response, a consultant has been contacting me since December 2020 to look into my issues. It is June and I am still waiting. Still experiencing poor connectivity and still being charged for a line I can barely use.