HORRIBLE AND MISLEADING SERVICE

I write this with a heavy heart and I believe Vodacom online doesn't deserve any star rating at all. I saw a deal on the 10th of November on my vodacom app 1TB for 36 months and a HH72 router , I contacted Vodacom and did the deal with them and on the 12 November I saw a better deal which is uncapped data for R299 for 24 months. And I new it is within my rights to change the deal as the new month has not stated yet. Me and My husband called after sales *** and we were told the deal will be cancelled within 48 hours. After 48 hours the upgrade hasn't been reversed and we called again and my husband was told that the company that called us is not actually vodacom but a third party but they will reverse the deal and we should wait 24 hours. after the 24 hours the is still no luck. The new deal that we want end on the 24 of November and we have been sent from pillar to post with this regards. ALL WE WANT IS TO DO AN UPGRADE REVERSAL AND GENERATE A NEW QUOTE. PLEASE HELP NUMBER IN QUESTION IS ***