KK
Kabelo K
1 reviews | Active since Aug 2016
01 Jul 2019, 16:10
HORRIBLE AND *********** STAFF
I have a complain to lay against you guys,so on Tuesday I app**** for an upgrade for a laptop,the very same day later on someone called me and confirmed with me that they’ll deliver it within a few days,I called in today and was advised that I went to a store and did an upgrade via Vodacom Chatz or something like that,I don’t even recall the last time I set foot into a Vodacom store,I called more than three times today and I am being sent from pillar to post,can vodacom please just assist me with canceling the contract with them because you guys are ********** and *****!!!
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Replies (2)
Vodacom's replyOfficial
02 Jul 2019, 08:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jul 2019, 08:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
04 Jul 2019, 09:40Dear Customer,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Our records shows the store has been in contact and the query has been resolved.
Regards
Consumer Website Team
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Our records shows the store has been in contact and the query has been resolved.
Regards
Consumer Website Team
Vodacom's reply04 Jul 2019, 09:40
Official
Dear Customer,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Our records shows the store has been in contact and the query has been resolved.
Regards
Consumer Website Team
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Our records shows the store has been in contact and the query has been resolved.
Regards
Consumer Website Team