Horrible and expensive experience with Vodacom fibre and Metrofibre

I was double debited this month and on top of that I haven't had fibre service for the past 3 days now. They told me that I will get my refund by next Tuesday, so I will wait on that. My issue is that I need to be connected and no explanation was given by Vodacom or Metrofibre for my disconnection. I was told to start a new application and I will be connected in no time. I'm still waiting to be connected. My line of work requires me to be connected at all times. As a freelancer, a day without work does serious damage.