Horrible and disgusting service

This is getting more tedious and draining by the day . This is my 4th hello Peter complaint and vodacom has still not bothered with my query nor rectifying my issue . It’s been 6 months since I’ve requested to cancel my contract , I’ve dealt with so many managers and agents however no one can assist , my account was handed over to your legal department of which I’ve called numerous times and I made whatever paid they asked for even though it wasn’t fair just to get this account cancelled . I am still awaiting confirmation of the cancellation . Does one really have to escalate the matter to the ombudsman to be taken seriously ?