Horrible and appalling treatment from Vodacom

It seems there's a backlog of 1 star reviews at Vodacom because none of them got rep**** to, so I have went against given you 5 stars even though I am angry 😡 due to the terrible service I got from the cancellations department. Now that I have your attention I need help with cancelling my contract with Vodacom since I have finished paying the instalment. By the way I have completed my installment in January 26th. I paid the remaining amount as a lump sum. I kept calling through the year to get the contract cancelled but Vodacom gave me the runaround and now my account has incurred arrears. I feel marginalized for the colour of my skin, and I Vodacom keeps proving my point by rendering terrible service and hanging up on my calls without resolving my dispute. The agent who was supposed to cancel my contract is RW-Nalapo001, they were able to cancel one number and left the primary number open.

I have called Vodacom more that once to try and dispute this issue, and on my last call they told me that my case has been escalated gave me ref: EC-1MIA-2DAD8L, but to this day I have not received a call from you guys.

I am now left with no choice but to try and seek help elsewhere to get this resolved.