Horrible and appalling treatment from Vodacom

I've been a whole year since my contract had ended but I'm still dealing with Vodacom. I spoke to Merlin, Nomusa, Gladys Mashigo and many more who advised me that my account has been cancelled. They even sent me an email as proof that they are migrating my account to prepaid, meaning I won't be charged. To my suprised, it has not been cancelled and the money that I supposedly owe is going up. Merlin promised to resolve this issue after advising me that I paid R250 extra on my account. Nomusa promised to send a sentimental letter that proved to the credit bureau that I'm not a bad payer and they'll clear my name that is ruined by Vodacom. My credit score has been ruined. I really feel marginalized and this was one of my biggest mistakes. I will be sounding the alarm to people not to take a Vodacom contract, even the people who work at the Vodacom stores advised how bad they are at cancellation, the gentleman who talked to me even said I must check on social media how bad it is at cancelling their customers contract. I've asked for recoedings and was promised by Gladys that she'll send them but never received because they were not sent. The excuse was the system changed but how is that the customers problem? When you are doing Popi checks you do adviswd that calls are recorded but when we want recording all of a sudden no recordings are available. What a ****. Merlin, Nomusa and Gladys, this issue has not been resolved as yet and I want it resolved NOW. I want all the call recordings from when I was asking about the cancellation to when you advised me that it was cancelled, I want a written email again proving that this issue was resolved that this damn contract is cancelled and I want a sentimental letter that show that I'm not a bad payer and that you are at fault by not cancellating this contract. Is everyone working at Vodacom *********** or their part of their jobs is to lie and ****** money firm their customers. I mean I'm done paying my contract but you're forcing me to pay more for something I'm done paying. The inept gentleman who cancelled my contract only cancel one number instead of both numbers from my contract. But my question is, after not having a joy with this contract, why on earth would I want to keep this number as a contract. Makes no sense. Another question, how do you train the people you hired if they can't even keep up with their employment policies? You guys seriously don't know what you are doing from the cancellation department to the enquiry department.

Below it's the proof of this account being migrated to prepaid. Meaning I don't owe and I won't be charged

On Fri, 29 Dec 2023 at 11:00, <***> wrote:

We have received your request to convert *** to pre-paid. It has been logged and will take effect on 2023-12-31 10:56:19. Please note that any outstanding usage costs will be billed in the next month's billing cycle.

We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid.

For any queries, please call Cancellations on ***.

Kind regards

Vodacom

It seems there's a backlog of 1 star reviews at Vodacom because none of them got rep**** to, so I have went against given you 5 stars even though I am angry 😡 due to the terrible service I got from the cancellations department. Now that I have your attention I need help with cancelling my contract with Vodacom since I have finished paying the instalment. By the way I have completed my installment in January 26th. I paid the remaining amount as a lump sum. I kept calling through the year to get the contract cancelled but Vodacom gave me the runaround and now my account has incurred arrears. I feel marginalized for the colour of my skin, and I Vodacom keeps proving my point by rendering terrible service and hanging up on my calls without resolving my dispute. The agent who was supposed to cancel my contract is RW-Nalapo001, they were able to cancel one number and left the primary number open. I have called Vodacom more that once to try and dispute this issue, and on my last call they told me that my case has been escalated gave me ref: EC-1MIA-2DAD8L, but to this day I have not received a call from you guys. I am now left with no choice but to try and seek help elsewhere to get this resolved. I want this issue resolved before the end of March