BO
Bianca O
1 reviews | Active since Dec 2019
05 Sept 2026, 07:28
Horrible after service
I recently upgraded my device and after asking the lady numerous times if I will be paying additional she kept saying no, that I will make my last payment for my old device end of August. When I got my bill they billed me for 2 devices and after quering it I had to phone them back after 7 working days just to find out my query isn't valid because she told me I would be paying my last installment end of August. I feel like she trapped me as I asked numerous times and told her that I don't want to pay for 2 phones I will rather wait then and she kept ensuring me that won't be the case. So frustrating as I have been with Vodacom for almost 20 years but next time they won't see me.
Helpful (0)
Replies (1)0
Replies (1)BO
Bianca O's updateReviewer Update
18 Sept 2026, 11:10Nothing has changed. I called them again because they are charging me for the old device again for end of September.
They came back and said they will credit my account for September but not for August.
This is after I explained to the lady that When I originally phoned a guy told me that if I upgrade now I will have to pay for my old and new device so I left it and when another lady phoned me she informed me that the guy was wrong and that I will not be paying for 2 devices. Then she said I will still need to pay end of August for my old device and in my head I thought OK so then end of Sept will be for my new device only. Before we ended the call I asked her AGAIN if I will not be paying for 2 devices and only the 1 and she said yes.
STILL Vodacom comes back like a stuck tape recorder saying that the lady did mention end of August I will be paying for the old device. I feel like I was being deceived and cheated on! after 20 years with Vodacom I can definitely say I am done. They honestly don't care about their dedicated customers. And all this drama for just a R1000 - I am sure they have enough money to just refund it so I can pay my UNISA balance!
BO
Bianca O's update18 Sept 2026, 11:10
Reviewer Update
Nothing has changed. I called them again because they are charging me for the old device again for end of September.
They came back and said they will credit my account for September but not for August.
This is after I explained to the lady that When I originally phoned a guy told me that if I upgrade now I will have to pay for my old and new device so I left it and when another lady phoned me she informed me that the guy was wrong and that I will not be paying for 2 devices. Then she said I will still need to pay end of August for my old device and in my head I thought OK so then end of Sept will be for my new device only. Before we ended the call I asked her AGAIN if I will not be paying for 2 devices and only the 1 and she said yes.
STILL Vodacom comes back like a stuck tape recorder saying that the lady did mention end of August I will be paying for the old device. I feel like I was being deceived and cheated on! after 20 years with Vodacom I can definitely say I am done. They honestly don't care about their dedicated customers. And all this drama for just a R1000 - I am sure they have enough money to just refund it so I can pay my UNISA balance!