Horrible

I am beyond frustrated with the service—or lack thereof—from Vodacom regarding my WiFi connection (ID: S***). My internet has been completely down since March 20th, 2026, and I have had zero luck getting this resolved. The support structure is designed to be unreachable: Phone Support: You literally cannot speak to a human being if you don’t have a specific contract number ready. Digital Chat: The automated bot also demands a contract number before allowing you to log a fault, creating a circular loop of "no help." Email: I have sent numerous emails with no meaningful response or resolution. It has been nearly a month of paying for a service I cannot use. It is unacceptable that a telecommunications giant makes it this difficult for a paying customer to report a technical failure. Vodacom, please fix my connection immediately and contact me via the details on my account.