Horrible

We had fibre at our previous house .We were advised to do a relocation a month before moving the 1st September 2021 which we did .We received an sms confirming .When we checked up on everything to our suprise it was never logged . So we paid a full month for something when we didn't even use . Vodacom promised to install by the 1st Oct 2021.We filled I all neccessary forms it's the 4th Oct today and we have called vodacom 9 times today alone .My husband works from home so if we don't have internet he don't get paid ,Vodacom don't get paid and then that becomes my problem . What is so funny I was fully billed for something I did not use and I'm sure it will happen again this month . All your operators are sending me from pillar to post . Please get someone to call me asap as I'm losing money ,My salary . GET SOMEONE WHO CAN DO THEIR JOB PLEASE