JL
Jacques L
1 reviews | Active since Feb 2012
28 Feb 2023, 14:16
Horrible
I registered a cancellation request a week ago, I was promised a call back within 48 hours.
To date no one has called back, all my e-mails go unanswered, and the cancellation call center does not answer their phones, they hang up or let it ring forever.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Mar 2023, 06:43 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply01 Mar 2023, 06:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
JL
Jacques L's updateReviewer Update
03 Mar 2023, 19:21I was not contacted.
I eventually called myself after more e-mail went unanswerred.
My cancellation has now been processed BUT Vodacom still went ahead and collected the debit order.
It is absolutely astounding that a large company like Vodacom cannot process simple tasks.
I eventually called myself after more e-mail went unanswerred.
My cancellation has now been processed BUT Vodacom still went ahead and collected the debit order.
It is absolutely astounding that a large company like Vodacom cannot process simple tasks.
JL
Jacques L's update03 Mar 2023, 19:21
Reviewer Update
I was not contacted.
I eventually called myself after more e-mail went unanswerred.
My cancellation has now been processed BUT Vodacom still went ahead and collected the debit order.
It is absolutely astounding that a large company like Vodacom cannot process simple tasks.
I eventually called myself after more e-mail went unanswerred.
My cancellation has now been processed BUT Vodacom still went ahead and collected the debit order.
It is absolutely astounding that a large company like Vodacom cannot process simple tasks.
JL
Jacques L's updateReviewer Update
08 May 2023, 18:21Update.
Vodacom had the debit order run again 3 months after the contract ended.
I insisted on a refund, they agreed, (twice) however the refund never came. Instead they app**** the refund as credit to a non existing contract!
I have now explainesd the situation to 8 different people telephonically - you start from scratch every single time you call, I've send countless mails and receive blank responses.
The whole thing is a massive joke to them.
I have now told Vodacom they have 48 hours to process the refund or I will lay charges of theft and ***** at SAPS.
Vodacom had the debit order run again 3 months after the contract ended.
I insisted on a refund, they agreed, (twice) however the refund never came. Instead they app**** the refund as credit to a non existing contract!
I have now explainesd the situation to 8 different people telephonically - you start from scratch every single time you call, I've send countless mails and receive blank responses.
The whole thing is a massive joke to them.
I have now told Vodacom they have 48 hours to process the refund or I will lay charges of theft and ***** at SAPS.
JL
Jacques L's update08 May 2023, 18:21
Reviewer Update
Update.
Vodacom had the debit order run again 3 months after the contract ended.
I insisted on a refund, they agreed, (twice) however the refund never came. Instead they app**** the refund as credit to a non existing contract!
I have now explainesd the situation to 8 different people telephonically - you start from scratch every single time you call, I've send countless mails and receive blank responses.
The whole thing is a massive joke to them.
I have now told Vodacom they have 48 hours to process the refund or I will lay charges of theft and ***** at SAPS.
Vodacom had the debit order run again 3 months after the contract ended.
I insisted on a refund, they agreed, (twice) however the refund never came. Instead they app**** the refund as credit to a non existing contract!
I have now explainesd the situation to 8 different people telephonically - you start from scratch every single time you call, I've send countless mails and receive blank responses.
The whole thing is a massive joke to them.
I have now told Vodacom they have 48 hours to process the refund or I will lay charges of theft and ***** at SAPS.