eM
esther M

1 reviews | Active since Sept 2016

15 Sept 2016, 14:01

Horrible

<p>Trying to resolve the issue of insurance with Vodacom seams to be next to impossible, since Vodacom cannot handle the customers requests. They will refer you to insurance and the insurance will refer you to vodacom, but when receiving the premium they never refer. Its being 8 months trying to resolve one thing at Vodacom with no success. I had tried customer care, of which i had resorted to cancel the whole contract. Still i am not winning. The only winning solution might be to reverse their debit order, since i had asked several occassions that the service must be cancelled.</p>

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Replies (1)
Vodacom
Vodacom's reply16 Sept 2016, 07:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,