Horrible

I called Vodacom regarding settling an old cellphone contract I had with them in 2016, to say the least it was the worst experience I've had with their contact center, I spoke to Nthabeleng who gave me the number for their legal department *** I called the number and spoke to Akhona who told me she can't find my account and I should call ***..I spoke to Thuli who told me she can't find my account and transferred me to Matshidiso and gave me the number *** (also their other legal department number) all this took me over 45 minutes being sent from pillar to post just so that I can settle R1850 that is haunting me and listed on My ITC..no one seems to know where my account is and the very people I'm pleading with to settle my account cannot help or seem to care how is this affecting my credit rating..Hello Peter please assist