Horribal service again

Good day

I am very annoyed with your customer service I have been receiving since I have had my contract with Vodacom. It is revolting to say the least. I have been placed on hold for over 20min. I need to upgraed and now again there is a problem. If its not my billing it this my husband upgraded lastyear no problem now i want to and again big stories. Im so tierd of this truly. Even thow we on lockdown i still need to upgrade as i do everytime. I would apriciate if anyone can call me urgantaly as this is utterly ridiculous that i as the customer must beg to pay for a service like this.

Kedi Mokgobo refuses to assist me.

I need answers and this matter resolved asap. I have been on review for years and we have always upgraded now its an issue. U dont even know why we under review. I pay u on time and i every year i must go thrue this horribale service.