MM
Mercia Malahlea-Kgaladi

1 reviews | Active since Dec 2013

25 May 2022, 23:37

********** Vodacom’s vodamail😡

Vodacom has changed their email system and even their employees don’t know how it works. To top it all they are charging us for their incompetence. I logged a query which was closed WITHOUT a resolution even though I was promised their back office will get back to me in 48 hours. When I did a follow up almost 10 days later I was told sorry it was closed and they don’t know why. After another promise to come back to me, it got worse, the dysfunctional mail system moved from 34% to 100% full. I’m still waiting for their call 48 hours later. More than 10 days now😡😡. You delete emails and they automatically come back. I did that numerous times. I am missing very important emails, I can’t send any emails and Vodacom doesn’t care a hoot.

0
Replies (2)
Vodacom
Vodacom's reply26 May 2022, 08:37
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MM
Mercia Malahlea-Kgaladi's update26 May 2022, 10:59
Reviewer Update
Sadly but not surprisingly I’m still waiting for your call. I have almost 50 000 emails because one email downloads 100 times. WOW Vodacom, that’s all I can say