********** Vodacom Service

To whom it may concern:

I've been having the worst ********** service from Vodacom ever.

My husband sadly passed away early October and while going through this pain and sorrow started sorting out his accounts one by one.

Ive immediately emailed ********** with all necessary documents, as I was informed this was the only way of doing it.... after about 10 vodacom phone calls later, and 20 emails sent, they still have not received anything.

The last call centre agent told me to go into a Vodacom branch as I will be going back and forth being redirected and no one will be able to assist at the Call Centre or Law department.

I went into the George branch and was assisted with Rayden, who was extremely helpful and went out off his way to assist me "Brilliant Service!".

He eventually got through to a manager and forwarded all necessary documents to him, who sent me a Reference Number.

Was told I will be contacted by Vodacom within 7 days to discuss options relating my late husbands, account.

Its been 7 days and no one has contacted me yet, followed up with the Vodacom Call Centre, and they still have not received any documents and can not assist me.

I'm absolutely disgraced at Vodacom, and saddend that you have to go thouht something like this after losing a loved one.

Can someone please contact me as soon as possible to sort this out!