********** Vodacom Fibre Service - Weeks without wifi

I am extremely dissatisfied with the service that I have been met with from Vodacom, regarding my fibre internet installation. It has been three weeks since I placed the order and I have yet to receive any information regarding installation or even a call back from their customer care line at the very least. Every single time I have called I get told that they are investigating my case and they will call me back that same day and not once have they followed through. I am nearing the point of completely cancelling my order and finding a new ISP. I work from home and require the internet to do so and have had to struggle to find alternate places to ensure that I can actually do my job. The only reason I chose Vodacom was because they are my mobile network provider and I thought that it would be easier to deal with them but I have certainly been proven wrong.