PK
Prinisha K
1 reviews | Active since Jan 2019
10 Jan 2019, 19:20
********** Vodacom Fibre Service
So disappointed with Vodacom Fibre installations. Waiting almost 2 months to have my Fibre connected. Service is shocking and I have dealt with the most unhelpful people. I was moving to Vodacom, thinking this was the powerhouse brand and leader in this space, but clearly not. So after being given the run around for 2 months I decided to cancel my application..only to be told that will take 30 business days- 6 weeks... Vodacom has lost its values on customer service...customers don’t mater.,,
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Replies (2)
Vodacom's replyOfficial
10 Jan 2019, 19:50 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jan 2019, 19:50
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
29 Jan 2019, 15:40Dear Prinisha,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have tried calling you on numerous attempts and there was no answer. Please confirm if you still require assistance with your query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have tried calling you on numerous attempts and there was no answer. Please confirm if you still require assistance with your query. Regards Consumer Website Team(SA)
Vodacom's reply29 Jan 2019, 15:40
Official
Dear Prinisha,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have tried calling you on numerous attempts and there was no answer. Please confirm if you still require assistance with your query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have tried calling you on numerous attempts and there was no answer. Please confirm if you still require assistance with your query. Regards Consumer Website Team(SA)