PC
Pa-Qi Chen

1 reviews | Active since Sept 2015

24 Dec 2016, 22:32

********** Technology and Disgusting Service

<p>I signed a contract with Vodacom for the Samsung S7 about two months ago. </p> <p>At the beginning of December, I sent it back to the branch where I signed the contract because after only two months, the touch screen of the phone kept on doing it's own thing. I can't even call someone without the screen just going off to something else.</p> <p> </p> <p>When I sent it in on the 10th of December 2016, they said it would take up 7 to 14 days. Now that it's the fourteenth day, I went back I could finally get my phone back for the festive season. Only to find disgusting service that claims "there's nothing we can do."</p> <p> </p> <p>Two months. For a cellphone and I'm expected to pay for for 24 months.</p> <p> </p> <p>**********ly disappointing. </p>

0
Replies (1)
Vodacom
Vodacom's reply25 Dec 2016, 07:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team