********** Service From Vodacom Fibre

Absolutely horrified by the service I've received from Vodacom. I received a cold call in February with an offer to take up fibre. Although I was already with Cell C, I decided to move ISPs since my phone provider is already Vodacom. I set the installation to be done on the 31st of March but received no confirmation from the installation team.

On the 3rd of April, I found out I'd be moving house so I requested that the fibre rather installed at my new place of residence. The person who assisted me informed me that it will have to be submitted as a relocation request. The below is the sequence of events that transpired:

1. Relocation Request Logged. No update received from Vodacom 2. Contacted Customer Support. The relocation form was not provided so the relocation form had to be completed and submitted. Again, no update received. 3. Contacted Customer Support Again and told relocation is not necessary, just a change of address. Requested interim LTE since we work from home but apparently it couldn't be provided since it was a relocation order, despite the fact that fibre had never been installed. 4. Contacted Support again and told that relocation actually should be done and that LTE has been ordered, set to arrive Monday. 5. Contacted by Relocation Team and made to submit a NEW sales order as part of the relocation process which didn't make any sense. 6. Monday has arrived, no LTE received, the old order has apparently been cancelled, the new order is stuck, waiting for confirmation from Relocation Team, the interim LTE cannot be ordered in the meantime until the order is complete. 7. Checked my credit report and Vodacom referrals appear FOUR times now for one fibre installation application.

Now we're sitting without Wi-Fi right now and I'm losing revenue. I'm so disappointed