SW
Sumaya W
1 reviews | Active since Jun 2020
03 Aug 2020, 09:31
********** service from Vodacom Fibre
I arranged for a relocation of my connection a month ago to be installed last Thur at my new place (I am an existing client).
I've had no response from Vodacom who are happy to debit me for services not received. Currently holding for 12 minutes trying to get through to customer services. On top of all that, they now want to up my instalment from R549 to R780.
Atrocious service!
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Replies (2)SW
Sumaya W's updateReviewer Update
03 Aug 2020, 10:00I have now spent a total of 50minutes holding on for someone to assist me with this very basic query. I've done all the arrangements and follow up before the re-install! Only to get zero service and a debit order that went off. Well down Vodacom on sheer uselessness and lack of any customer service. Very quick and painless to sign you up in the beginning and a useless, no-show after that
SW
Sumaya W's update03 Aug 2020, 10:00
Reviewer Update
I have now spent a total of 50minutes holding on for someone to assist me with this very basic query. I've done all the arrangements and follow up before the re-install! Only to get zero service and a debit order that went off. Well down Vodacom on sheer uselessness and lack of any customer service. Very quick and painless to sign you up in the beginning and a useless, no-show after that
Vodacom's replyOfficial
03 Aug 2020, 10:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Aug 2020, 10:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team