********** service from Vodacom Fiber.

Item: Vodacom
Rating: 1
Author: Estelle R

I am so disappointed in Vodacom Fiber, the service is ********** to say the least. I requested for a relocation on the 1 st of January 2021, it is now almost the 1st of March and still no fiber. After 200 emails and 100 calls still no luck, no feedback. They just don't care. Every time you need to tell your whole story to a different person and then it seems like nothing happens.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

27 Feb 2021, 11:30

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply27 Feb 2021, 11:30

Official

Estelle R's updateReviewer Update

04 Mar 2021, 14:43

Good day
Thank you for the feedback, but just so that you know until now no one has contacted me regarding this.
Secondly, please also ensure my account is corrected, I am not going to pay for the time I did not have active fibre.

Estelle R's update04 Mar 2021, 14:43

Reviewer Update