********** service from Vodacom cancellations department.

On 30 September 2021 I reported Vodacom cancellations department on hellopeter because I had to phone them on 6 separate occasions to get a contract cancelled. I was contacted by someone from Vodacom on 1 October 2021 apologizing for the bad service. This is the private reply I received from Vodacom: Vodacom's reply: 01 Oct 2021, 12:28 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, we have assisted and processed the cancellation as requested. Your reference number is ***. Regards Consumer Website Team On 10 0ctober 2021 I received my statement from Vodacom and low and behold the contract still reflects against my name and I am being charged for it. Is there not an Ombudsman that a person could approach to get these people to do their work and be penalized financially for not doing what is required of them, maybe then they will do their jobs. I am adamant this time I want to be refunded for the R309.01 I have being paying for the last 4 months because they cannot cancel a contract when being instructed to do so.