********** service from Vodacom

21/10 @16:22 Called Vodacom as I had no internet for 4 days. Anati said he will call me back. No call back.

Router failed on 17/10 Replaced router on 18/10 @ 12:00 No internet since then. Configuration not pushed through to new router No person was assigned to push the configuration through. Several emails and follow ups done according to multiple call center agents. Called technician on Friday night, he said it should be working on Saturday. No connection on Saturday, phoned Vodacom Fibre support, said thy they will investigate and give a call back, no call back received.

4x calls to Vodacom on 21/10, no proper feedback. System outage in Secunda. No communication on when the system maintenance will be completed and if the configuration is pushed through to new router.

22/10 spoke to Inge said he will personally take ownership of the problem, no feedback. Still not working @13:30. Ask to be called back by supervisor.

23/10 No internet connection from 17 October. No help from call center. Spoke to team leader Brenton, whom just in the en told me to keep resetting my router.... only the power light, 2.4Ghz and 5 Ghz lights on router is burning. The Auth, Link, Internet lights are dead. My work and studies are suffering as I had no internet for 6 days. I called out 200 minutes of my airtime, as call center agents never call back. Resolve this matter tomorrow or I will cancel and report this ********** lack of service from Vodacom to ICASA, Hello Peter, facebook, Twitter etc.