********** Service from Vodacom Brooklyn Store

On 23rd of September we bought two new iPhone 14 Pro Max’ one 1T and one 512G phones. They even have photo footage as it was the first phones to be sold. I was away for the weekend in the bush and on Tuesday 27th of September I went with my phone which was still sealed in a box, to the Vodacom Brooklyn Store Pretoria where the service agent opened my phone and did the data transfer. On Wednesday the 28th I called the salesperson to inform them that the phone battery was decreasing rapidly. The new phones were meant to have much better battery life. I was asked to monitor the phone for another day. This was still within the 7day out of box date. The next day the phone gave me a message that the storage was full. I went back to the store after off loading apps but the memory didn’t get any better. There again a manager told me to monitor the phone and if it was still doing that by day end to bring it in as this would be within the 7day exchange period. Unbeknownst to me the phone system data was filling up then going down again, so by that afternoon it seemed ok. The system data on the phone kept filling up the phone storage memory and the staff saw this for themselves first hand. The next day the same problem persisted. Again I returned to the store. This time a technician reset the phone and suddenly I had over 300G of memory. Then on the Saturday October 1st in the afternoon I saw once again that the memory was full. The next morning on October 2nd as soon as they opened I was once again at the store. The stand in manager told me the manager was off and only she could authorize anything. She promised me that she would call me back but by late afternoon still had not. I called her and she didn’t even apologize for not calling back saying only the authorization manager had said I have to bring the phone in first thing on the Monday morning for them to send it for repair. This I did. It’s now two weeks later and I’m still without a new phone which I paid cash for only to be told they can’t exchange the phone for a new one even all the evidence points to it being an out of box fault. Today, October 13th I was at the store again and again I was promised a call with feedback and yet stillI wait. Is it so unreasonable to expect what on paid for CASH. I deserve to have a brand new phone and not a repaired one and some form of apology for this horrible service! I paid cash for a brand new phone and upgraded my contract both of which Vodacom have already banked money for! A brand new phone has been in their system somewhere for 2weeks and the brand new phone I paid cash for I’ve not had use of! All of this can be verified by the staff if they are willing to be honest, camera footage in store, mall footage, digital and telephonic time stamps and records. This is an outrage!! I don’t want a faulty phone but rather a new working phone that I paid cash for!