TG
Taz G

1 reviews | Active since Jul 2011

24 Nov 2022, 10:44

********** service from Vodacom!

Terrible customer service. I migrated my fibre package to a cheaper option in August. I am now being billed for the entire four months at once because they did not collect the amount with my monthly Vodacom debit order. Trying to sort this out has been a complete nightmare. I'm being sent from the mobile people, who refer me the fibre people, who in turn refer me back because they cannot only make arrangements for me to split the massive fibre bill! This is absolutely ridiculous!! A lesson learned though is to check your bill, which I don't as a norm unless it's obviously outside the norm, which it hasn't been. Vodacom collects one globular amount from me.

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Replies (1)
Vodacom
Vodacom's reply24 Nov 2022, 11:50
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team