********** service From Vodacom

Item: Vodacom
Rating: 1
Author: Mahlatse M

I have ordered 11 Lines (data lines) on the 14 March 2018. Today is the 20th April 2018 the lines are still not activated. i have send countless emails and never got a reply. I also called their 082 111, ********** & ********** countless times , the lines are still not activated. Each time i call i'm refereed to another department and calls will last between 20 minutes to an hour. I keep on explaining to them that this affects communication in our organisation because our employees are not able to receive emails due to data lines not activated. it fell on deaf ears. This is pathetic.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

20 Apr 2018, 10:43

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply20 Apr 2018, 10:43

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Mahlatse M's updateReviewer Update

23 Apr 2018, 07:26

I am still waiting for Vodacom to address the matter. I received a PR call 20 minutes after posting and nothing happen since. Because the lines are not activated (after more than a month) may Vodacom cancel the transaction so that i can go other service providers. I cannot wait any further. Corporate SA has a tendency to mourn about poor service delivery in the public sector however they are the worse considering that we pay for these services. Vodacom - Classic example

Mahlatse M's update23 Apr 2018, 07:26

Reviewer Update

Vodacom's replyOfficial

24 Apr 2018, 09:57

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

Vodacom's reply24 Apr 2018, 09:57

Official

Dear Customer,

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)