FK
Fridah K

1 reviews | Active since Jun 2017

29 Jun 2017, 19:17

********** Service from Vodacom

<p>So I have a contract phone with Vodacom and now they have blocked my line and say that my account is in arrears, and they have charged me R100 interest all because of their own errors. They have all my banking details but they say that they didn't get their money in the previous month when there was money in the account throughout the entire month of May. This is the worst service ever. </p>

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Replies (2)
Vodacom
Vodacom's reply30 Jun 2017, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Jul 2017, 12:54
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian