********** service

I phoned Vodacom cancellations department on the 29th April 2021 to cancel my 20GB contract ending 31st May 2021 and Ms Asanda took my call. Gave her my reason for cancelling, was told my subscription will increase once I fall on a month to month and she confirmed I was **** to by all the upgrades agents who've been calling me. Then she offered me a total of 35GB monthly (25GB anytime & 10GB night) with 50mins at a slightly increased amount to what I was paying. I took the deal but to my surprise Vodacom allocated 25GB.

I've phoned their upgrade enquiry section they couldn't help. I was told I need to speak to cancellations section as they are the ones who did the upgrade and the service and attitude I received the most ********** service from their cancellations(agent Charlotte) she didn't even wanna log an incident/case on my behalf, was not so shocking coming from Vodacom. I even sent an email last week to their customer care center and till today I've received no response.