********** Service at Vodacom Sales

I have received the worst service from the online sales department I app**** for a new contract phone on Monday and the turnaround time to know if I qualified was 24 hours. Today is Friday and I still do not know. I was requested to send more supporting documents which I did but they took time to respond. On Wednesday, 21/09/2022, I called their sales number and spoke to Inamandla Shange who was so casual and was not in the mood to speak to me. She later asked me to send her the very same documents I have been forwarding since Monday via email. The conversation we had via email looked like we were chatting on Whatsapp, very unprofessional and there was no sense of urgency. After I sent the documents she responded with a casual "got it" but she clearly ignored my documents because I had to do a follow up with her to only be responded with "ID number please" and yet my documents included it.

Later on the day I asked her to cancel the application and she was not bothered, and for the first time I received a prompt response to be told that the application was cancelled. I was looking forward to be Vodacom's customer but the appalling customer service I have received has made me to be grateful that the application was not processed