********** service and customer support

After being a Vodacom contract user for the last 20 odd years, the level of treatment, customer care and support is absolutely shocking. Everytime i call in for an upgrade i get told different stories then when i want to cancel i get told in January that i can cancel in March , when i call now they say its only in May that i can cancel does anyone actually know that they are doing ?As for their support staff they literally are reading from a book no one can help with any issues. Their service is on a drastic decline yet their pricing is reaching limits Elon Musk will be proud off