********** Service

<p>Dear Vodacom, you double billed my account in January 2016. I logged a call on 03/02/2017, and I was told that it would be rectified in 7 working days. I followed up on the 06/02/2017 to be told that this matter was in progress and will be sorted out in 7 working days.</p> <p> </p> <p>I called again on 13/02/2017 and was told (funny enough) that the matter will be sorted out in 7 working days Ref# 1- ********** 617802.</p> <p> </p> <p>It is now the 21st and guess what… The matter has been escalated and will be sorted out in 7 working days.</p> <p> </p> <p>Seriously, what “Goon Show” of a business are you trying to operate?</p> <p> </p> <p>Barring the aforementioned frustration, your support line is an absolute joke! May I ask you if the phrase “let me put you through to the correct department” is some form of delay or distraction technique? Every follow up call is roughly an hour, repeating the same information to no less than 7 – 10 consultants with no conclusion other than the matter has been escalated and will take another 7 working days! (And that is if you do not get cut off….)</p> <p> </p> <p>It seems to be ok for your business to take the incorrect amount of money off a person’s account without their permission and take over three weeks to rectify the issue. Will I be given the same grace when I cancel my debit order and only pay you after the 20th of next month? I highly ****** doubt it!</p>