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Craig N

1 reviews | Active since Feb 2017

17 Feb 2017, 19:31

********** service

<p>My wife has a contract with vodacom. The phone that we have with the contract requires repairs and samsung has requested a copy of the contract. It's been months of calls and emails and vodacom has given us the worst possible service so now we sit with a phone that is not 100% functional yet we have to pay the contract premiums of which a large chunk is the device premium. So the phone has a one year manufacturer warranty and it's running down due to vodacoms poor service. </p>

0
Replies (5)
Vodacom
Vodacom's reply18 Feb 2017, 09:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Feb 2017, 09:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

CN
Craig N's update21 Feb 2017, 08:34
Reviewer Update

Vodacom calls yesterday, The guys says he can see alot of service requests with the issue and he will revert shortly 24 hours later ad still nothing

Pathetic service

CN
Craig N's update24 Feb 2017, 14:10
Reviewer Update

Still waiting on Pathetic Vodacom

Paying for a phone that cannot be used

Seriously looking at porting now

Vodacom
Vodacom's reply09 Mar 2017, 10:58
Official

Emailed client the document.

Regards

FM