********** service!!!

I bought a Huawei P30 from a Vodacom Shop in Sandton City. Two days after the phone not reading the SIM card I contacted Vodacom. I was transferred to the 'after sales department' (can't remember the exact name of this department). The consultant I spoke to asked me to insert the SIM card (purchased with the phone) in another phone. The SIM card worked in a different phone. I then took another SIM I had and inserted it in the Huawei P30 and it didnt work. The Vodacom consultant confirmed that the issue was with the new phone. It was not reading the SIM card. I was informed that a replacement phone would be delivered to me and the one I purchased would be collected. After providing my home address I asked if I would get a screen protector with the replacement phone since I had already put one of the phone that was not working. I was told NO!

Five days went by and no one came to collect the phone. I then took the phone to Vodashop (Sandton City) where I'd purchased it. The phone was booked in for 'repairs' on 09 June 2019. I have been following up and the response I get is that Vodacom is waiting for parts since the P30 is new in the market.

It's not my problem that Vodacom sold me a faulty phone. I don't see why the cannot replace the faulty phone with a new one instead of trying to repair the faulty one. To date I have not received a phone but I'm being charged for it!!!!