********** dreadful awful service from Vodacom

I asked Vodacom to cancel my contract which was due for upgrade and I got confirmation that the contract has been cancelled over the phone but am still being billed for a contract that cancelled two months ago I called the call center to find out why was there a delay in canceling and I got no response. I asked to speak to a manager they advised that would not happen. I asked for the complaints department email so that I could submit a formal complain in writing and was told there is no such. They don't deal with complains. I want my money to be refunded as promised on the phone. Once my contract term comes to an end I want nothing to do with Vodacom. I would not recommend anyone take out a contract with you. Nothing is honored! No promises are kept. Why was I told that the cancellation had been done while it was not. Further more I'm going to report you to the telecommunications Ombud for lying and giving false information and not honoring the contract terms and the request for cancellation.