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SR
Schermiel R

1 reviews | Active since Dec 2018

07 Feb 2023, 02:32

********** customer service

Vodacom has once again suspended my line during an ongoing ombudsman enquiry and after receiving the monthly instalment, I have complained multiple times on hello Peter, and launched the ombudsman enquiry, agents are rude with ********** attitudes considering the problem began, and continues to escalate on their behalf. I have called like Vodacom’s customer care call centre and collections department about 70 times and every single time I receive the same bad service and my lines have been suspended twice in 2 months. The CEO complaints department is horrific as well and they claim to have tried to contact me on a number that isn’t my own and then rudely said I didn’t answer. I have received no help whatsoever and their latest suspension has now impacted my work life. I want this fixed and I want my cellphone number so that I can leave this awful service provider.

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Replies (2)
Vodacom
Vodacom's reply07 Feb 2023, 08:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
SR
Schermiel R's update09 Feb 2023, 11:52
Reviewer Update
This has been the CEO complaints office, in fact one of your agents in the CEO office has claimed to have called on a number that isn’t even associated with the any of the accounts, or isn’t supposed to be, they have been given all our contact details numerous times, no one ever calls back, your agents are rude and they are clueless about this issue even though it has been recorded in the system at least 20 times. Your agents also sent the Ombudsman the incorrect information which had to be corrected by me, so I sent them all the emails and correspondence since you have failed to that as well. I want everything cancelled, I will pay for the headset but I am furious at the way I have been treated, I have been over charged, you have billed me incorrectly you have caused issues with my credit score as a result, I had to resort to the ombudsman and you sent through the incorrect information and on top of that suspended my lines twice