********** Customer Service

<p>Hello Peter,</p> <p>It's me again. Last week Thursday(01/12/2016) I wrote a review on Vodacom after I only received half of my mintes for the month of December (75 instead of 150) and that my data was evaporating quicker than water in the desert of Dubai.</p> <p> </p> <p>I made a status on Facebook in which I tagged them and also wrote a note asking for help on their social media page. Two days went by and nothing... I lost hope thinking I've been done in again. No reply on social media no response to the post in which i tagged them or anything. </p> <p> </p> <p>Saturday morning (My off day out of a 6 day working week) I get a phone call from a polite gentleman, Steven I think his name was. He proceeded to ask me what my complain was about (which he received through Hello Peter, Great job by the way) and i helped him understand the situation. Steven then said that he would check into this for me and call me back in 15 minutes... Well nearly 10 080 minutes later (yes that is nearly a whole week in minutes) and I am still waiting for Steven to give me a call. However Vodacom did get back to me four days later on Facebook asking me to email ? Ok so I made a complaint and now I have to go the extra mile to get a response. </p> <p> </p> <p>Also what are these promotions? Buy R40 and get R50 for an hour? You're loyal have one minute for free between 12am and 5am??</p> <p>Really??</p> <p> </p> <p>These guys were on top of it when they still had the dancing meerkat.</p> <p> </p> <p>Help me please, This is super frustrating and I am the biggest supporter of Vodacom but I need their attention please.</p> <p> </p> <p>Kind Regards.</p> <p>Neil</p> <p> </p>