********** Client Experience

Upon reviewing my monthly billing from Vodacom I noticed that I was being charged for something from VodafoneLive called Skygames - a subscription I had never opted in for.

Going back through my statements I noticed I had been paying for this "service" since the 24th of July 2017 @ R8.77 per day. I then called the Vodacom Call Center on the 14th of November to query the issue and spoke to a lady named Dineo who CONFIRMED that I never subscribed to the service and should no be billed for it. Dineo then said it would take 14 days for Vodacom to investigate and will come back to me accordingly (reference number 1- ********** ********** ). Obviously I would never hear from them again - no SMS, no voicemail in case I missed a call...... nothing.

So I (the customer) had to follow up which I did this morning (6th December 2017) to only find out that they have closed the query because it was a "subscription" issue - I don't even know what that means and was told that I would have to raise a NEW query. Are you kidding me Vodacom?? I then asked to speak to a manager......

I then explained to the "manager" my issue only to be told that there are no refunds for subscriptions. I then explained to the "manager" that if I never subscribed and the consultant who I talked to on the 14th confirmed I never subscribed I need to just accept the the approximate R750 that I had been debited over the period for this service is something I should just kiss goodbye. NOT ACCEPTABLE. I then asked to talk to his manager.....

I was then put through to Adolphis who said he was having difficulty hearing me (not surprised considering I had dialed in through my cellphone powered by Vodacom) and asked if he can call me on my land line. He called twice both times getting cut off (I imagine he was also using a Vodacom powered phone) and that was the last I heard.

So Vodacom - here is the deal. Refund me the amount owing for the subscription and all will be forgiven. I won't even mention the amount of my time you have wasted as well as the impossibly poor client experience you have given me.